Answer
EVA answers in your business voice across phone, website chat, and direct website voice conversations.
Endpoint Virtual Assistant
EVA, the voice agent that never sleeps.
EVA — Endpoint Virtual Assistant — answers, understands, and routes calls, chats, and website conversations using your approved business information.
Devices, features & services
Endpoint UCS Cloud ConnectedEVA · Endpoint Virtual AssistantLive operation
EVA in action
Receptionist
CUSTOMER CONTACT
+1 (555) 847-2910
Caller needs help from a live team member
EVA UNDERSTANDING
Live team request
Business knowledge and intent detected
NEXT ACTION
Warm transfer with notes
EVA moves the conversation forward
EVA · Endpoint Virtual Assistant
Live“I’ll let the team know what you need and connect you with the right person.”
EVA action sequence
- EVA greets the caller and understands the request
- Confirms the best team member or department
- Creates a concise note with the caller’s context
- Warm transfers the call with the summary ready
EVA knowledge and safeguards
Knowledge sourceWebsite + FAQs
Approved responseWithin guardrails
Escalation ruleTeam handoff
Animations are illustrative only and do not represent live system activity or real-time performance.
Live EVA test
Try the AI agent from your browser.
Use the microphone-enabled test control to start a conversation with EVA directly from this page.
Every call gets a clear next step
Built to be helpful. Designed to be accountable.
EVA listens, responds, and routes with the context your customers expect.
Understand
It uses approved business information to understand the caller’s intent and provide a helpful next step.
Act
EVA can book, capture, route, or transfer the conversation with the context your team needs.
Call handling playbooks
Built for the calls that move your business.
Appointment booking
Turn availability questions into confirmed time.
- 01Greet, identify the service, and collect preferred timing.
- 02Offer the next best appointment option.
- 03Confirm details and notify the right team.
Smart routing
Get urgent callers to the right person faster.
- 01Recognize the caller’s reason and urgency.
- 02Match the request to a team, queue, or escalation path.
- 03Hand off with a concise conversation summary.
After-hours coverage
Keep your front door responsive after closing.
- 01Answer common questions in your business voice.
- 02Capture qualified details and requested follow-up.
- 03Send the outcome to your team for the next day.
Built for your team
A voice agent that fits the way your business works.
One EVA, every channel
Answer calls, chats, and website voice conversations with the same approved business information and guardrails.
A clear handoff
Route conversations to the right person, queue, or next step with context that helps your team pick up smoothly.
Operational visibility
Keep a record of what callers need with summaries, messages, and reporting that support better follow-through.
Always-on coverage
Stay responsive after hours with configurable coverage that captures details and escalates the calls that cannot wait.
Ready when you are
Put EVA to work on the conversations that matter.
See how EVA can help your team answer faster, route smarter, and stay available around the clock.
Talk to our teamEVA in the K–12 classroom
One button. Hands-free. On every teacher.
EVA runs on the Lightspeed Clearmike wearable mic — teachers press one button to call, check calendars, send messages, or get answers, all without touching a phone. See it in action on the Ep3 + Cascadia page.